Our Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Refunds
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at ownwayapparelbrand@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The item and proof of purchase, then mail your return to the following address:
Own Way Apparel
Attn: Returns
RMA #
Pasture Road, Haggatt Hall, Saint Michael,
Bridgetown Barbados, BB11060
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Exceptions
The following items cannot be returned or exchanged:
â—Ź Slides
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
â—Ź If the item in question has been shipped outside of Barbados, the customer is allowed 7 days after the received date to return the item.
â—Ź Returns will only be granted for items that are damaged or if the incorrect order was sent out due to the fault of the team at Own Way Apparel. Any other
issues the customer may have with item that results in a return request, the approval will be left to the discretion of management.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: (246)230-6227 or email ownwayapparelbrand@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.